Refund & Cancellation Policy

Last updated: 11 November 2026

Single Event plan

You can ask for a full refund within 7 days of purchase if no photos have been uploaded to the event. After photos are uploaded, the plan is non-refundable.

Studio monthly plan

You can cancel at any time. Cancelling stops the next renewal and you keep access until the end of the month you paid for. Partial months are not refunded.

How to request

Write to us through the Contact page with your account email and payment reference. Approved refunds go back to the original payment method within 5 to 7 working days.

Promo code commissions

If a purchase made with a promo code is refunded, the matching commission is cancelled.